TERMS AND CONDITIONS

​

Art-Empire-Royal-Living, hereinafter referred to as Art-Empire, operates under the names Art-Empire and Art-Empire-Royal-Living. These terms and conditions apply to all offers, agreements, deliveries, and services unless otherwise agreed upon in writing.

​

1. COMPANY INFORMATION

Company Name: Art-Empire-Royal-Living
Owner: Joanna Isabella Ramos
Address: Veerplein 8A, 3331LE, Zwijndrecht, The Netherlands
Phone: +31 (0) 624 299 264
Email: info@art-empire.nl
Website: www.art-empire.nl
Chamber of Commerce Number: 24390901
VAT Number: VAT NL002032273B33

​

2. APPLICABILITY

These terms and conditions apply to all offers, agreements, deliveries, and services of Art-Empire unless otherwise agreed upon in writing. By placing an order, the customer agrees to these terms.

 

3. OFFERS AND PRICES

All prices on the website are in euros and include VAT, unless otherwise stated.

Art-Empire reserves the right to change prices. The applicable price for an order is the price at the time the order is placed.

Discounts and promotions are temporary and may be changed without prior notice. Art-Empire is not responsible for price changes after a product has been purchased.

 

4. PAYMENT

Payment must be made in full before the order is processed unless otherwise agreed.

Art-Empire offers various payment methods, including iDEAL, PayPal, credit card, and bank transfer.

 

5. DELIVERY

Products will be delivered to the address provided by the customer unless otherwise agreed.

Art-Empire delivers to the doorstep of the ground floor at the customer's address.

Delivery and possible assembly costs are €195.00 per delivery (and per address). Additional costs may apply for delivery to upper floors.

Art-Empire is not responsible for delivery delays caused by third parties, such as transport companies. We strive for timely delivery but cannot guarantee specific delivery times.

If the customer notices any damage upon delivery, this must be reported to Art-Empire within 24 hours. Damage reported later may not qualify for a replacement or refund.

 

6. RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the agreement within 14 days of receiving the product without providing a reason.

​

However, the right of withdrawal does not apply to:

• Products that are custom-made or personalized (such as engraved items).

• Products that cannot be returned for hygiene reasons (such as faux fur throws, blankets, cushions, artworks, and bedding).

• Products that, once opened, can no longer be resold due to hygiene or health reasons.

• Products containing glass, due to the fragility of the material and the increased risk of transport damage.

 

Please note: Returns for custom-made products and glassware are not possible and cannot be refunded.

If a return is accepted, the return shipping costs are the responsibility of the customer unless otherwise stated.

 

7. RETURNS AND COSTS

Returns must be reported to Art-Empire within 14 days of receiving the product. The customer is responsible for the return shipping costs unless stated otherwise.

The customer must ensure that the returned product is in its original condition and packaging. Art-Empire is not responsible for damage incurred during the return shipment.

If a return is accepted, the purchase amount minus the shipping costs will be refunded unless the customer has used a discount or the product price has changed after the order.

 

8. LIABILITY

Art-Empire is not liable for damage to products after the customer has received them unless the damage is due to an error by Art-Empire.

Art-Empire is not liable for loss or damage during transport unless the customer has opted for shipping insurance.

Art-Empire is not responsible for delivery delays caused by third parties such as transport companies.

​

9. CANCELLATIONS AND ORDER CHANGES

Orders can only be canceled before the products have been shipped. After shipping, cancellation is no longer possible.

If a customer wishes to change an order after shipping, Art-Empire is not obligated to make changes. Any costs for order changes may be charged.

​

10. COMPLAINTS AND WARRANTY

Art-Empire strives to deliver high-quality products. If a product is defective or damaged upon delivery, the customer must report this within 24 hours of receipt.

Art-Empire offers no warranty on products that are mishandled or damaged by the customer.

Complaints can be submitted via email at info@art-empire.nl. Art-Empire will handle the complaint as soon as possible.

​

11. PRICES AND OFFERS

All prices are subject to errors and may be adjusted without prior notice.

If a product goes on sale after purchase, the price cannot be adjusted or credited. The price at the time of purchase remains valid for that transaction.

​

12. LEGAL LIABILITY

Art-Empire is not liable for any damages arising from the use of the delivered products, except in cases of gross negligence or intentional misconduct by Art-Empire.

Art-Empire cannot be held responsible for unforeseen circumstances such as force majeure, natural disasters, or other events beyond its control.

​

13. GOVERNING LAW AND DISPUTES

All agreements between the customer and Art-Empire are governed by Dutch law.

Disputes will initially be resolved through mutual consultation. If no resolution is reached, the matter may be submitted to the competent court in the Netherlands.

 

​

​

Final Note: By placing an order on the Art-Empire website, the customer agrees to these terms and conditions. We recommend reviewing the terms regularly, as changes may occur.