Complaints Scheme

"It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by emailing info@art-empire.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil From February 15, 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform. of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Commission's platform Union."